Contact Us

Our priority is always to resolve concerns directly with our customers.If you would like to raise a complaint, please put the details in writing to your main point of contact at C.P. Hart. Your complaint will then be reviewed and passed to the appropriate member of our senior management team.

Depending on the nature of the matter, your complaint will be reviewed by either our Head of Sales or Head of Customer Service.

They will investigate the concern and work with you towards a fair and reasonable resolution.

If we are unable to reach a resolution after our internal complaints process has been completed, eligible complaints may be referred to the Furniture & Home Improvement Ombudsman (FHIO) for independent review.The FHIO operates independently of C.P. Hart and provides impartial dispute resolution where appropriate.

The Furniture & Home Improvement Ombudsman (FHIO) is an independent organisation supporting consumers and businesses across the furniture and home improvement sector.C.P. Hart’s membership gives customers an additional level of reassurance, providing an independent route for review should a matter remain unresolved after our own complaints process has been completed.

Our membership reflects our commitment to providing a high standard of service and to handling concerns in a fair, transparent, and accountable way.We recognise that investing in a bathroom is a significant decision, and our responsibility to our customers extends beyond the point of sale.For more information about the Furniture & Home Improvement Ombudsman and its dispute resolution process, please visit the FHIO website.