Terms & Conditions

The total cost of your order will be the price of the Goods plus any applicable delivery charge which will be stipulated at the time when you place your order. All prices stipulated are inclusive of VAT.

All orders are accepted when the Goods are despatched and not before. Any email or other acknowledgement of your order is merely to report that your request has been received and does not constitute acceptance of your order. The fact that you may have made payment does not constitute acceptance of your order.

We may decline to accept an order from you for any reason. As examples only, we may decline to accept an order from you if the Goods are not available from stock or if there has been a pricing error by us on the website A contract only comes into existence between us and you when the Goods are despatched.

C.P. Hart reserves the right to pass on any duties, supplier cost changes and/or surcharges that may become chargeable.

You have the right to cancel the Contract any time up to 14 days after receipt of delivery of the Goods without giving any reason.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use our cancellation form (see below) but it is not obligatory. Notifications by email must be sent to [email protected]. Notifications by post must be sent to to C.P. Hart & Sons Limited Unit 40 Charles Park Claire Causeway Crossways Business Park Dartford Kent DA2 6QA. Alternatively, you may use the form set out in our Returns Procedure (see below) and send it to us duly completed and signed by post or email. We advise you to include your order number in your notification to avoid delay.

If you cancel the contract and the goods have already been despatched, you must return them to us in saleable condition in the original packaging with a copy of the sales order and a returns number included, at your own expense and risk. We recommend using a recorded mail service to help minimise the risk. Please return the goods to the following address: C.P. Hart & Sons Limited Unit 40 Charles Park Claire Causeway Crossways Business Park Dartford Kent DA2 6QA. You have a legal duty to return the Goods to us within 14 days of you notifying us of cancellation.

On receipt of the Goods we will refund the cost of the Goods and any outward bound delivery costs paid using the original payment method. If the Goods, after return, show signs of use or of installation having been attempted or of handling beyond what is reasonably necessary simply to inspect and assess the goods, then we have the right to deduct money to reflect any diminishing in value of the Goods up to the total amount you paid originally for the Goods. You are only liable for any diminished value of the goods resulting from handling of the Goods.

If the Goods have not yet been dispatched, we will cancel your order and refund the cost of the Goods by the original payment method immediately.

We will make the reimbursement without undue delay and not later than (a) 14 days after the day we receive back from you any Goods supplied (b) (if earlier) 14 days after the day you provide evidence that you have returned the Goods or (c) if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

The right to cancel/ return Goods set out above does not apply to Goods supplied to your specific specification and which have been made to order or which have been personalised. Our Direct Sales team will contact you if this applies to an item(s) in your order to ensure you are comfortable proceeding with your order on this basis.

Any Goods that you return to us are returned at your own risk, therefore we strongly advise you to take care when returning Goods to us by ensuring that the Goods are correctly addressed, appropriately packed, insured if necessary and that they are delivered by a reputable carrier. Unless you are returning Goods to us because they are faulty or incorrect, you must bear the cost of returning the Goods.

The appearance of our products in comparison with images of them we publish on our website may vary for reasons beyond our control and for which we cannot accept responsibility.

We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the website are correct at the time when the relevant information was entered onto the system. Although we endeavour to keep information shown on the website as up to date as reasonably possible, the information appearing on the website at any particular time may not always reflect the position exactly when you place an order.

You are responsible for ensuring that all Goods are paid for in full. Payment may be made on our website by debit card or credit card. If you wish to pay by any other means, please contact us by telephone.

Goods will not be despatched to you until you have made payment in full to include payment for the price of the Goods plus any charges for VAT, carriage and insurance.

Any indication given by us as to the date for delivery of goods, is given as an estimate only. No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.

Goods are subject to availability. Delay in delivery of goods is beyond our control because delivery of goods is dependent on carriers/logistics. Delivery schedules cannot be guaranteed and any dates for the delivery of Goods we indicate are approximate only. Buyers are advised to only commit to an installation schedule once the Goods have been received and checked. We shall not be liable for any costs or other losses incurred by you, your agents or any other third party due to an installation schedule committed to by you prior to the Goods being received and checked.

We shall have no liability whatsoever for any failure to perform or any delay in the performance of any of our obligations under the Contract arising wholly or in part by reason of any factor beyond our direct control.

We shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply. Some orders may be delivered on a pallet. In this case, the pallet(s) will be left with you.

Signature of any note by you or your agent, employee or representative shall be conclusive proof of delivery.

You must within 3 days of delivery inspect the Goods and advise us of any damage for our investigation. Similarly, if there any items missing, you must confirm quantities of Goods supplied within 3 days of delivery. Subsequent claims for shortages or damage will not be accepted.

Risk of loss or damage to the Goods passes to you at the time of delivery including in the case of Goods which you have requested us to leave unattended at your requested delivery address because you are unable to take receipt of Goods and sign for the Goods.

Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of (a) all goods and/or services the subject of the contract and (b) all other goods and / or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and buyer.

All Contracts made between you and us shall be governed by English Law and shall be subject to the jurisdiction of the English Courts. Any notice required to be given in writing under the Contract shall be given by first class post (in the case of notices to us, to the address shown at Clause 2.3 above)

Access to and use of our website is entirely at your own risk. The website is provided to you for your personal use subject to these terms and conditions. By using the Website you agree to be bound by these terms and conditions which we may update and revise from time to time subject to any such changes being notified to you when you log on to and access the Website. If you do not wish to accept such changes, you should not continue to use or access the Website.

We take all reasonable steps to ensure that the website is available 24 hours a day 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if his website is unavailable at any time.

You are permitted to use our website for your own purposes and to print and download material from this website provided you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

Any links to third-party websites located on this website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third party websites or their content.

If you would like to link to this website, you may do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

Part of our website may contain advertising and/or sponsorship material for which the provider (and not ourselves) will be responsible for ensuring legal compliance.

To register on our website you must be over 18 years of age and you must you ensure that the details provided by you on registration or at any time thereafter are correct and complete. You must inform us of any changes to the information you have provided when registering by updating your details in order to facilitate effective communication with you. You warrant that the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to the personal information by email or telephone. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.