Technical Services Advisor – Dartford 

Location: Head Office, Dartford DA2 6QA

 

C.P. Hart is the UK’s first choice premium bathroom company, known by all for its market-leading service and standards. Due to our continued success, we are looking for a Technical Services Advisor.

 

The Role

To solve problems with products purchased from C.P. Hart, supporting the aftersales team.

 

Responsibilities

  • Promptly respond to customer and sales staff telephone and email enquiries.
  • Conduct all telephone calls in a courteous and professional manner in line with CP Hart’s values.
  • Use questioning to understand customer needs.
  • Solve problems through communication with suppliers and other C.P. Hart departments.
  • Develop relationships with suppliers to achieve the best outcomes for C.P. Hart customer queries.
  • Use product knowledge to understand and solve product queries.
  • Support installers with advice on fitting products purchased from C.P. Hart.
  • Assess products in the C.P. Hart warehouse to solve technical problems.
  • Make decisions on when site investigation and repair visits are required.
  • Accurately record all customer and supplier communications on a database.
  • Work with colleagues in different departments to improve the C.P. Hart product offering.
  • Understand and maintain statistical data on the performance of the technical and aftersales team.
  • To continually develop technical product knowledge of the C.P. Hart range and the bathroom industry to answer customer enquiries.

 

Essential Qualities

You will ideally have experience working within a luxury bathroom retail environment, although please do get in touch if you have any other relevant experience, as well as the following essential qualities:

  • Good telephone manners
  • Knowledge of bathroom products
  • Previous experience of supporting customers with technical help
  • Passion to help people
  • Competence in Microsoft Office

 

Benefits 

  • Up to 26 days holiday + Public Holidays
  • Health cash back plans and Private Medical Insurance cover
  • Training and qualifications
  • Cycle to Work
  • Social events such as the Christmas Party and team lunches
  • Staff discount

 

You will be working with a great team at our Head Office in Dartford, DA2 6QA

 

If you would like to apply for this position, please send a covering letter and your CV to C.P. Hart’s HR Department at apply@cphart.co.uk.