Front of House Receptionist / Customer Liaison

Location: London, Waterloo SE1 7DR.


C.P. Hart is the UK’s first choice premium bathroom company, known by all for its market-leading service and standards. Due to our continued success, we are looking for a Front of House Receptionist / Customer Liaison.


The Role

To engage all visitors to the showroom and operate throughout the showroom ensuring every client has an inspirational visit.



  • Play host to all visitors to the Waterloo showroom.
  • Ensure all clients, without fail, are engaged and that they are signposted correctly to ensure their visit is inspiring.
  • To facilitate all customer enquiries including taking leads for the sales team when necessary.
  • To control all showroom and colleague communications.
  • To take responsibility for the showroom housekeeping.
  • To constantly monitor showroom displays and ensure they are always well presented.
  • To cover main reception duties when required.
  • To ensure completion and recording of the Showroom Customer Surveys.
  • To support the sales team while they are with clients.
  • To work alongside the management team on new projects related to customer service.
  • To undertake any other reasonable management request.
  • Adhere to the “Customer Service Standards” process and principles.


Essential Qualities

You will ideally have experience working within a luxury retail environment, although please do get in touch if you have any other relevant experience, as well as the following essential qualities:

  • Customer services experience
  • Good communication skills
  • Good team player
  • Be able to multitask
  • Computer literate



  • Up to 26 days holiday + public holidays
  • Health cash back plans and Life Assurance cover
  • Training, qualifications
  • Cycle to work
  • Social events such as the Christmas Party and team lunches
  • Staff discount


You will be working with a great team at our Flagship Waterloo Showroom, London SE1 7DR.


If you would like to apply for this position, please send a covering letter and your CV to

C.P. Hart’s HR Department at