Despatch Coordinator 

Location: London, Waterloo SE1 7DR.

 

C.P. Hart is the UK’s first choice premium bathroom company, known by all for its market-leading service and standards. Due to our continued success, we are looking for a Despatch Coordinator.

 

The Role

Manage the showroom order book to delivery. Coordinate delivery dates with clients after an order has been placed. Deal with all delivery issues that may arise

 

Essential Qualities

You will ideally have experience working within a luxury retail environment, although please do get in touch if you have any other relevant experience, as well as the following essential qualities:

  • Customer services experience
  • Good communication skills
  • Good team player
  • Be able to multitask
  • Computer literate

 

Responsibilities

  • To coordinate the delivery of goods once an order has been placed.
  •  Initiate a comprehensive handover with the Consultant – dependent on project complexity.
  • Once an order has been received, contact is to be made with the client.
  • Ensure the client is fully engaged and is signposted on all necessary points of the process.
  • Agreement to be made with the client on viable delivery dates for 1st delivery and any subsequent deliveries.
  • Payments to be taken when necessary. Credit Accounts are managed correctly in line with the Sales Ledger process.
  • Notepads to be completed and delivery dates booked.
  • Manage all purchase orders issues and confirmation dates that may prevent the progress of an order to the client’s requirements.
  • Proactive communication with the client or client’s representative throughout the journey of the order – updating on progress when required.
  • Daily checks on the in-house system to ensure that all new orders are dealt with, and existing deliveries are correct and running smoothly.
  • Liaise with Sales Consultants to highlight any issues that are deemed non-delivery issues.

 

Benefits 

  • Commission
  • Up to 26 days holiday + Public Holidays
  • Health cash back plans and Life Assurance cover
  • Training, Qualifications
  • Cycle to Work
  • Social events such as Christmas Party, Team Lunches
  • Staff Discount

 

You will be working with a great team at our Flagship Waterloo Showroom, London SE1 7DR

 

If you would like to apply for this position, please send a covering letter and your CV to

C.P. Hart’s HR Department at apply@cphart.co.uk.