Despatch Co-ordinator, Wimbledon

Location: C.P. Hart Wimbledon Village, SW19 5DX

 

C.P. Hart is a privately-owned company that has specialised in luxury bathrooms for over 75 years and is the UK’s leading supplier of designer and luxury bathrooms. Due to our continued success, we are looking for a Despatch Co-ordinator based in Wimbledon Village.

 

The Role

To manage the showroom Order Book for delivery, coordinate delivery dates with clients after an order has been placed, and deal with all delivery issues that may arise.

 

The Responsibilities

  • To coordinate the delivery of goods once an order has been placed.
  • Initiate a comprehensive handover with the Consultant – dependent on project complexity.                    
  • Once an order has been received, make contact with the client.
  • Ensure the client is fully engaged and is signposted on all necessary points of the process.
  • Agreement to be made with the client on viable delivery dates for 1st delivery and any subsequent deliveries.   
  • Payments to be taken when necessary. Credit Accounts are managed correctly in line with the Sales Ledger process.
  • Notepads to be completed and delivery dates booked.
  • Manage all purchase orders issues and confirmation dates that may prevent the progress of an order to the client’s requirements.
  • Proactive communication with the client or client’s representative throughout the journey of the order – updating on progress when required.
  • Daily checks on My Active Documents to ensure that all new orders are dealt with and existing deliveries are correct and running smoothly.
  • Liaise with Sales Consultants to highlight any issues that are deemed non-delivery issues.

 

Essential Qualities

  • Customer services experience.
  • Strong communication skills.
  • Good team player.
  • Be able to multitask.
  • Computer literate.

 

Benefits 

  • Up to 26 days holiday + Public Holidays.
  • Health cash back plans and Private Medical Insurance cover.
  • Training and qualifications.
  • Cycle to Work.
  • Social events such as the Christmas Party and team lunches.
  • Staff discount.
  • Life Assurance cover.

 

If you would like to apply for this position, please send a covering letter and your CV to C.P. Hart’s HR Department at apply@cphart.co.uk.