Client Support Executive

Location: C.P. Hart Amerhsam, HP6 5BD

09:00 – 17:30 – Monday to Saturday (with one day off during the week).

 

C.P. Hart has specialised in luxury bathrooms for over 85 years and is the UK’s leading supplier of designer and luxury bathrooms. This role is responsible for managing the showroom Order Book to delivery, coordinating delivery dates with clients after an order has been placed, and dealing with all delivery issues that may arise.

 

Principle Responsibilities

  • To coordinate the delivery of goods once an order has been placed

  •  Initiate a comprehensive Hand-Over with the Consultant – dependent on project complexity                                                          

  • Once an order has been received contact is to be made with the client

  • Ensure the client is fully engaged and is signposted on all necessary points of the process

  • Agreement to be made with the client on viable delivery dates for 1st delivery and any subsequent deliveries.

  • Payments are to be taken when necessary. Credit Accounts are managed correctly in line with the Sales Ledger process

  • Notepads to be completed and delivery dates booked.

  • Manage all Purchase Order issues and Confirmation dates that may prevent the progress of an order to the client’s requirements

  • Proactive communication with the client or client’s representative throughout the journey of the order – updating on progress when required

  • Daily checks on My Active Documents to ensure that all new orders are dealt with, and existing deliveries are correct and running smoothly.

  • Liaise with Sales Consultants to highlight any issues that are deemed non-delivery issues.

 

Skills Required

  • Excellent time keeping
  • A strong eye for attention to detail
  • Previous admin experience
  • Microsoft experience (including Excel, Outlook etc.)

 

Benefits

  • Up to 28 days of holiday, plus public holidays

  • Health cash-back plans and Private Medical Insurance cover

  • Training & qualifications

  • Busy Bees Childcare Discount Scheme

  • Cycle to Work Scheme

  • Social events such as the Christmas Party, team lunches, and social events

  • Commission 

 

If you would like to apply for this position, please send a covering letter and your CV to C.P. Hart’s HR Department at [email protected].